Frequently Asked Questions

Everything you need to know about shopping with Eveline Cosmetics

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.

Are Eveline Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. We do not test our finished products or ingredients on animals, and we ensure our suppliers follow the same standards.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return label.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How do I know which skincare product is right for my skin type?

Each product page includes a detailed description of the skin types it is best suited for. You can also use our 'Shop by Concern' filter to find products tailored to your specific needs.